Questions, answered.

Open the relevant product page for its ingredients, label information and directions. Check the label on your pack before use.

Use the verification information on your pack and the Verify product page. If you need help, send our team photographs of the pack and batch details.

Check the ingredient list, allergen declaration and dietary information on the product label. Contact us with the exact product and variant if you need clarification.

Follow the storage instructions on your pack. Keep the container closed and check its expiry date and seal.

Available payment methods are displayed at checkout for your order. For a payment issue, contact us with your order number and transaction reference. Do not share your card details, OTP or passwords.

Contact us as soon as possible with your order number and requested change. Our team will check the order status and confirm whether the change is possible.

Our shipping policy gives an estimated delivery time of 5–7 business days after dispatch. Remote locations may take longer. See the shipping policy for details.

Most orders are dispatched on the same or next day after placement, according to our shipping policy. This is not a guaranteed dispatch time.

After dispatch, you receive an email with a tracking link. Tracking usually becomes active within 24–48 business hours after shipping. If you cannot find it, contact us with your order number.

Shipping charges may apply and can vary with the product and quantity. Check the product information and your order total before paying. Read the shipping policy.

Cancellation is possible only before dispatch. Contact our team promptly with your order number. For prepaid cancellations, the cancellation policy states that refunds go to the original payment method within 2–5 business days. Read the cancellation policy.

Returns or exchanges should be initiated within 12 days of delivery, subject to the return policy. Products must be unused and undamaged, with tags intact and original packaging. Read the full return policy before arranging a return.

Raise the issue within 48 hours of delivery, excluding Sundays and gazetted holidays, as stated in our return policy. Send photographs of the packaging and products to [email protected] or call +91 92870 00008. The usual 12-day return window does not apply to these cases.

Under the current return policy, customers bear return shipping costs. Contact the team for instructions before sending anything back. Keep your courier receipt and proof of delivery.

The return policy states that eligible refunds are made within 12 working days of receipt of the returned product, following inspection and processing. Electronic payments are refunded through the original payment method. See the return policy.